EdNectar Privacy Policy
EdNectar Technologies Pvt. Ltd. (hereinafter called “EdNectar,” “we,” “us,” or “our”), a simulation platform for criminal proceedings, we are committed to safeguarding your privacy and ensuring the security of your personal information. This Privacy Policy (“Policy”) outlines how we collect, use, store, disclose, and protect your data when you interact with our platform, including our website, mobile applications, products, and services (collectively, the “Services”). By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Policy. If you do not agree with the terms outlined herein, please refrain from using our Services.
This Policy complies with applicable data protection laws, including but not limited to India’s Digital Personal Data Protection Act, 2023 (DPDPA) and the related/applicable Rule.
1. Scope of This Policy
This Policy applies to all users of EdNectar’s Services, including registered users, visitors, and participants in our educational simulations, discussion forums, or customer support interactions. It governs the collection and processing of both Personal Information (data that can identify you) and Non-Personal Information (data that cannot identify you directly).
If you access our Services from outside India, your data will be processed in accordance with Indian data protection laws, supplemented by additional protections as required by your jurisdiction.
2. Information We Collect
We collect information to provide, improve, and personalize our Services. The types of information we collect are categorized as follows:
2.1 User-Provided Information
When you register for an account, use our Services, or interact with our platform, you may provide the following information:
- Personal Information: Includes your name, email address, phone number, age, location (city, state, or country), and password.
- Transaction-Related Information: Details related to purchases, subscriptions, offers availed, or content downloads, including payment information (e.g., credit card details, billing address) processed through secure third-party payment gateways.
- Support and Interaction Data: Information you provide when contacting customer support, participating in discussions, or engaging in public forums on our platform.
- Simulation and Educational Data: Responses, queries, or inputs provided during simulations, quizzes, or other interactive features, including but not limited to text, audio, or video submissions.
- Sensitive Personal Information: Where permitted by law, we may collect sensitive data, such as government-issued identifi cation numbers or demographic information, only when necessary for specifi c Services (e.g., age verifi cation for certain simulations).
You may choose not to provide certain information, but this may limit your ability to access or use specifi c features of our Services. You can withdraw your consent for data collection at any time by contacting us, as outlined in Section 8, though this may impact your access to certain Services.
2.2 Automatically Collected Information
We collect certain information automatically when you interact with our Services to enhance functionality and user experience. This includes:
- Device and Technical Information: Device type, unique device identifi ers (e.g., UDID, IMEI), IP address, operating system, browser type and version, screen resolution, and network information.
- Usage Data: Information about how you interact with our Services, including pages visited, features used, time spent on the platform, and clickstream data.
- Location Data: Approximate location based on IP address or device settings, used to tailor content or comply with regional regulations.
- Permissions-Based Data: Access to device features such as camera, microphone, or storage, where explicitly permitted by you to enhance the learning experience (e.g., for simulations requiring audio or video input).
- Session Recordings: Audio, video, or call recordings from simulation sessions, used solely for quality assurance, training, or educational purposes. These recordings are not shared with other users or third parties, except as described in Section 4.
2.3 Information from Third Parties
We may receive information about you from third-party sources, such as:
- Analytics Providers: Data from tools like Google Analytics to understand user behavior and improve our Services.
- Social Media Platforms: If you log in using social media credentials (e.g., Google or LinkedIn), we may collect limited profi le information, such as your name or email address, as permitted by the platform’s privacy settings.
- Partners and Affi liates: Information from trusted partners who assist in delivering or promoting our Services, subject to strict confi dentiality agreements.
3. How We Use Your Information
We use the collected information to provide, maintain, and enhance our Services, as well as to comply with legal and operational obligations. Specifi c purposes include:
- Service Delivery: To create and manage user accounts, process transactions, and provide access to simulations, content, and other features.
- Personalization: To tailor content, recommendations, and learning experiences based on your preferences, usage patterns, and educational goals.
- Analytics and Improvement: To analyze trends, monitor platform performance, and improve user experience, functionality, and content quality.
- Communication: To send service-related notifi cations (e.g., account updates, password resets), respond to inquiries, and deliver promotional content or newsletters (with your consent, where required).
- Quality Assurance: To review session recordings for training, quality control, and platform improvement.
- Security: To detect, prevent, and investigate fraudulent or unauthorized activities, as well as to protect the rights, safety, and security of users and EdNectar.
- Legal Compliance: To comply with applicable laws, regulations, or legal requests, such as responding to subpoenas or court orders.
- Marketing and Outreach: To inform you about new features, services, or promotions, subject to your consent and applicable laws.
We do not use your data for automated decision-making or profi ling that produces signifi cant legal or similar effects without your explicit consent.
4. Sharing and Disclosure of Your Information
We do not sell, trade, or rent your Personal Information to third parties for marketing purposes. However, we may share your information in the following circumstances:
- Trusted Service Providers: With third-party vendors, such as cloud hosting providers, analytics platforms, or payment processors, who assist in operating our Services. These providers are bound by strict confi dentiality and data protection agreements.
- Affi liates and Subsidiaries: With EdNectar’s affi liates or subsidiaries to enhance service delivery, subject to this Policy.
- Legal Obligations: When required to comply with applicable laws, regulations, or legal processes (e.g., subpoenas, court orders, or government investigations).
- Safety and Enforcement: To enforce our Terms of Use, investigate violations, or protect the rights, property, or safety of EdNectar, our users, or the public.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, with continued protection under this Policy or a comparable policy.
- With Your Consent: When you explicitly authorize us to share your information with third parties for specifi c purposes (e.g., sharing simulation results with an educational institution).
We ensure that any third party receiving your information adheres to data protection standards equivalent to those outlined in this Policy.
5. Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to enhance your experience, analyze usage, and improve our Services. These technologies may include:
- Essential Cookies: Necessary for the operation of our platform, such as maintaining user sessions or enabling secure logins.
- Performance Cookies: Collect anonymized data about how users interact with our Services to improve functionality.
- Functional Cookies: Enable personalized features, such as remembering your preferences or settings.
- Analytics Cookies: Track usage patterns and trends to optimize our platform’s performance.
You can manage or disable cookies through your browser settings, but note that disabling cookies may affect the functionality of certain features. For more information, refer to our Cookie Policy (available on our website).
6. Third-Party Links and Services
Our Services may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices, content, or security of these external sites. We encourage you to review the privacy policies of any third-party services you access through our platform.
7. Data Security
We implement industry-standard technical and organizational measures to protect your information from unauthorized access, loss, misuse, or alteration. These measures include:
- Encryption of sensitive data during transmission and storage (e.g., SSL/TLS for web traffi c).
- Secure storage of passwords using hashing and salting techniques.
- Regular security audits and vulnerability assessments.
- Access controls to limit data access to authorized personnel only.
Despite these measures, no system is completely secure. We cannot guarantee absolute security, and users are encouraged to take precautions, such as using strong passwords and avoiding sharing sensitive information in unsecured environments.
8. Your Rights and Choices
We provide mechanisms for you to control your Personal Information, subject to applicable laws:
- Access and Correction: You may access, update, or correct your account information through your user profi le or by contacting us.
- Data Deletion: You may request the deletion of your Personal Information, subject to legal or operational retention requirements.
- Opt-Out of Communications: You may unsubscribe from non-essential communications (e.g., promotional emails or SMS) by following the opt-out instructions provided in the communication or contacting us.
- Withdraw Consent: You may withdraw your consent for data processing at any time, though this may limit access to certain Services.
To exercise these rights, please contact us at privacy@ednectar.com. We will respond to requests within the timeframes required by applicable laws (e.g., 30 days under GDPR or CCPA).
9. Public Forums and User-Generated Content
Our Services may include public discussion forums, simulation leaderboards, or community features. Any information you share in these forums, including Personal Information, may be visible to other users or the public. We are not responsible for the actions of other users who access this information. Exercise caution when sharing sensitive details in public forums.
10. Data Retention
We retain your Personal Information for as long as your account is active or as needed to provide our Services. After account closure, we retain data for a minimum of three years to comply with legal, tax, or operational requirements (e.g., resolving disputes or maintaining
records). Data may be retained longer if required by law or for legitimate business purposes, such as fraud prevention.
Non-Personal Information may be retained indefi nitely in anonymized or aggregated form for analytics and reporting purposes.
11. International Data Transfers
EdNectar is based in India, and your information may be processed and stored on servers located in India or other jurisdictions. We ensure that international data transfers comply with applicable data protection laws, using safeguards such as Standard Contractual Clauses (SCCs) for GDPR compliance or equivalent mechanisms.
If you access our Services from outside India, you acknowledge that your data will be transferred to and processed in India, subject to Indian data protection laws and any additional protections required by your jurisdiction.
12. Children’s Privacy
Our Services are not intended for users under the age of 13 (or 16 in certain jurisdictions, such as the EU). We do not knowingly collect Personal Information from children under these age thresholds. If we become aware that a child has provided Personal Information without parental consent, we will take steps to delete such information. If you believe a child has provided us with their data, please contact us at privacy@ednectar.com.
13. Changes to This Privacy Policy
We may update this Policy periodically to refl ect changes in our practices, legal requirements, or industry standards. We will notify you of signifi cant changes through email, in-app notifi cations, or by posting a notice on our website. The updated Policy will take effect upon posting, unless otherwise specifi ed. Your continued use of our Services after such changes constitutes your acceptance of the revised Policy.
14. Contact Us
If you have questions, concerns, or requests regarding this Policy or our data practices, please contact our Data Protection Offi cer at:
Email: Contact@ednectar.ai
Phone: 9310315546
15. Your Consent
By using EdNectar’s Services, you consent to the collection, processing, storage, and sharing of your information as described in this Policy. If you do not consent, please discontinue use of our Services.
Thank you for trusting EdNectar with your information. We are committed to protecting your privacy and delivering a secure, transparent, and valuable educational experience.